In 2019, we became a business partner of IBM to support the resource demand management areas, helping to sustain their client teams and enabling the company to achieve its business goals efficiently and securely.
IBM is a multinational company in constant growth driven by the breadth and reach of the products and services it offers to the global business world.
In regional or local markets, IBM seeks to leverage strategic partners to help support its services across various practices, infrastructure tools, and technological solutions—enabling its internal teams to successfully meet client needs and objectives.
About IBM
IBM is a multinational technology and consulting company specializing in hardware and software products, as well as in the provision of technology services, artificial intelligence, and business solutions.
IBM is renowned for its innovation and is a pioneer in the development of advanced technology and digital transformation.
What Did the Project Involve?
Our service offering includes:
- Providing demand management teams with a dedicated and industry-savvy team.
- Carrying out candidate search and selection processes quickly and accurately, aligned with the company’s needs.
- Ensuring proper resource management within the IBM team throughout the entire service lifecycle.
- Maintaining open and effective communication with demand leaders, seeking mutual benefits.
- As a result, we could foster a long-term, trust-based working relationship for both parties.
The Challenges of this Project
Serving a giant like IBM, in constant technological evolution and with a high volume of requests across multiple platforms, was a major challenge.
Being a reliable strategic partner meant not only providing technological resources but also closely collaborating in the planning and execution necessary for the company’s growth and process transformation.
This approach enabled us to meet the business partner’s goals, while also helping IBM’s internal teams by providing the best-qualified talent available in the market.
The Solution Provided by Applicant
At Applicant, we established a commitment agreement to support the demand for technological platforms, taking on the responsibility of meeting IBM’s goals.
This initiative was led by Applicant’s Demand Manager, with the Search & Selection Team and the People Care Team playing key roles. Additionally, employee well-being was ensured by the Human Resources Team, while the Administration and Finance Team safeguarded the economic and financial health of the service.
Results Achieved
Providing a service grounded in specialized IT outsourcing expertise allowed us to ensure quality, business agility, and efficient, secure processes.
We aim to be a reliable strategic partner—not only delivering technological resources, but also engaging in close collaboration through:
- the presentation of alternative proposals,
- the resolution of unforeseen challenges, and
- the assurance of effective communication between all parties.
This approach has led to improved execution in the resource provisioning process, even within a volatile, uncertain, complex, and ambiguous local market context.